Professionals would readily agree that launching into a million pound campaign or strategy would be a bad idea if they weren’t fully sure of what that campaign actually entailed. And yet recent research from Digital Clarity Group (DCG) would suggest many organizations are doing exactly that.
In its paper, Omnichannel Success Depends On Knowing Your Customer , exclusively available as a censhare resource , DCG reveals that some companies are struggling to even define what omnichannel means, let alone provision themselves properly to tackle it.
The paper aims to set this straight. It offers the most up to date definition of omnichannel, resolves some of its challenges, shares examples of some brands’ stellar approach to omnichannel customer experience , and illustrates the steps organizations can take to improve their omnichannel readiness. This includes:
The role of data – how to unify data and make sure it flows, unhindered, across the business while remaining compliant
Defining the roadmap – bringing the company on board with the processes needed to align departments and partners under an omnichannel umbrella
What ‘good’ looks like – case studies from Amazon and Jaguar Land Rover/Spark 44 that demonstrate how the omnichannel functions in the ‘real world’
To learn more about the steps you should be taking for omnichannel success, download DCG’s Omnichannel Success Depends On Knowing Your Customer today.
A report form Digital Clarity Group defining and exploring omnichannel marketing as a key building block in the customer experience strategy, as well as how it can be successfully realized.Download Now