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Performing Enhancing Services

Our professional services teams and partners deliver expert help whenever you need it, from a project’s start to its ongoing maintenance.

Professional implementation and onboarding

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Our dedicated professional services help you achieve your business goals with censhare. From strategic advice to deployment, we help you prepare a project and ensure it is delivered on time.

On top of this, our qualified partners can provide expertise in setting up censhare and integrating data sources, as well as delivering expert industry and use case knowledge to help you master your content and connect to all channels and sources.

See our partner network

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Customer success

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Our goal is for you to get the most out of your censhare solution and ultimately for your teams to master your content. Our expert consultants can support you during all phases of your censhare project while your dedicated account manager will assure smooth processes.

Our training programs helps you get the most value from censhare, with experts providing the guidance and training to suit your needs, whether in groups or as individual tasks.

Our roadmap is focused around your needs and challenges while dedicated product communication channels will make it easy for you to stay on top of all coming developments and upgrades.

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Product portal

From product documentation to user forums, developer and API documentation to trainings and certificates – our product portal is the one stop shop for the censhare community, from beginners to experts.

  • Community & Forums
  • censhare Academy
  • Product Documentation
  • Product & Release Information
  • Developer Documentation
  • Downloads
  • and more

Technical support

We offer three levels of service to suit all your needs and keep you running smoothly.

  • Silver

    Support times
    9:00 am - 6:00 pm
    Mon - Fri (local time zone, excluding local bank holidays)

    Guaranteed response time for urgent cases according to SLA:
    4 hours

    Support flat rate via ticket system according to SLA (excluding change requests):
    16 hours

    Languages
    DE/ENG

  • Gold

    Support times
    9:00 am - 6:00 pm
    Mon - Fri (local time zone, excluding local bank holidays)

    Guaranteed response time for urgent cases according to SLA:
    2 hours

    Support flat rate via ticket system according to SLA (excluding change requests):
    40 hours

    Languages
    DE/ENG

    Access to the e-learning academy and all training content including future training opportunities:
    1 user

  • Platinum

    Support times
    24/7
    (local time zone, with the exception of local bank holidays)

    Guaranteed response time for urgent cases according to SLA:
    1 hour

    Support flat rate via ticket system according to SLA (excluding change requests):
    Fair use

    Languages
    DE/ENG

    Access to the e-learning academy and all training content including future training opportunities:
    3 users

Flexible hosting options

Our flexible deployment, licensing and hosting options allow you to choose the model best suited to your needs and to get your solution in place efficiently.

  • With censhare

    In a German data center (ISO 27001 certified), fully compliant with EU data protection laws, managed by our IT staff.
  • In the cloud

    With a cloud vendor of your choice, managed by your IT staff or certified censhare partners.

Learn how to master your content

Find all the help and tools to get you going.

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Resources

Industry analysis and insights, peer advice, and customer experiences.

Partner Solutions

Tools and apps form the censhare partner community to extend the scope of the platform.

Product Portal

From product documentation to trainings and release information - the one stop shop for the entire censhare community.

Services & Support

Our professional services teams & resources deliver expert help whenever you need it.