Application Support Specialist (f/m/d)

Our pioneering, universal content management platform lets you connect with your audiences on any channel, in any language, locally or globally. Clients like Allianz, Dyson, Christie’s, Hearst, Lufthansa and many more have already discovered new freedom to create and deliver consistent quality content with exceptional efficiency. Our customer and project portfolio covers almost all industries and company sizes. We achieve all of this with more than 200 employees worldwide, operating from locations in Germany, Switzerland, UK, France, Sweden, USA, the Netherlands and India.

If you enjoy shaping the growth course in a dynamic, internationally operating enterprise, there’s an exciting challenge waiting for you!

Located in Gurugram, we are looking for you, at the next possible start date, in the function of:

Application Support Specialist (f/m/d)

Why you?

Because you love new challenges!

  • Analyze censhare application problems and configuration faults and resolve them

  • Analyze and prepare data to escalate critical problems to R&D and other departments and support these teams in further problem investigation efforts

  • Initiate and track support tickets from start to resolution

  • Support our operations team in managing application servers

  • Monitor the application servers on datacenter and take appropriate actions in case of failures

  • Follow-up and resolve tickets based on agreed SLA

  • Help optimize our product and support for software quality assurance

  • Flexible to work in shift timings

Because you have a lot to offer!

  • Experience in troubleshooting and working with Java applications

  • Basic knowledge of Web technologies (XML, HTML, Javascript)

  • Basic knowledge of SQL (any database)

  • Good knowledge and understanding of Linux and its flavors

  • Delivery experience based on SLAs

  • Excellent oral and written communication skills in English

  • Advantage if knowledge of AWS - EC2 and ITIL

  • Effective listening and client facing skills

  • Analytical thinking and the ability to understand complex problems quickly

  • Self-motivated and able to work autonomously with minimal direction

  • Ability to make real-time decisions

Because being an Application Support Specialist (f/m/d) at censhare matters!

As an Application Support Specialist, you are the expert for analyzing and resolving application issues for our customers, partners, and your colleagues at censhare. You will be working in an international team together with skilled colleagues in India, Germany, Switzerland and USA, mainly on our sophisticated but therefore complex product. You will find a modern work environment with space for individuality, flat hierarchies and fast decision-making processes.

Why us?

Because we have a lot to offer!

  • Of course, we move with the times: flexible working hours/remote working

  • Use of the latest technologies and equipment

  • Continuous feedback + an inhouse academy “brainery” – which means a large scope for personal and professional development

  • The balance between work and recovery is important to us - that is why we provide the Gympass: both for fitness lovers and occasional sauna-goers

  • We love to celebrate! Not only our summer and Christmas parties are a blast. There is also a surprise that awaits you for your birthdays

  • While at the office nobody should fall asleep or get dehydrated: coffee, tea & water are always available

Because we are censhare!

  • We rely on flat hierarchies and fast decision-making processes. Every employee has the opportunity to contribute to the further development of our company

  • We collaborate with highly motivated, competent colleagues from more than 30 different countries, using the latest technologies

  • You have the opportunity to work on projects for world renowned brands (take a look at our client list)

  • We take care of our employees by valuing and respecting everyone for who they are. We highly appreciate every individual's development and background that contributes to the value of the team.

Sounds interesting? Then we should get to know each other!

Did we spark your interest in this exciting challenge? Then we are looking forward to receive your application documents - in English - stating the next possible starting date and your salary expectations. We look forward to hearing from you!

Please submit your application, including all documents, using the form below.

If you have any questions, please contact our recruiting team . We look forward to hearing from you!

Apply now:

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