3rd Level Application Support Specialist (f/m/d)

Our pioneering, universal content management platform lets you connect with your audiences on any channel, in any language, locally or globally. Clients like Allianz, Dyson, Christie’s, Hearst, Lufthansa and many more have already discovered new freedom to create and deliver consistent quality content with exceptional efficiency. Our customer and project portfolio covers almost all industries and company sizes. We achieve all of this with more than 200 employees worldwide, operating from locations in Germany, Switzerland, UK, France, Sweden, USA, the Netherlands and India.

If you enjoy shaping the growth course in a dynamic, internationally operating enterprise, there’s an exciting challenge waiting for you!

For our headquarters in Munich, we are looking for you, at the next possible start date, in the function of:

3rd Level Application Support Specialist (f/m/d)

Why you?

Because you love new challenges!

  • You are a valued contact person for our business units, partners and colleagues when it comes to problem solving around our implemented software solutions and services

  • Confident trouble shooter for critical problems in cooperation with our software development team and other stakeholders

  • Structured determination of the root cause based on the provided analysis data (e.g., serverlogs, jstack, heapdump)

  • Supporting our development team in the processing of problem cases

  • Optimization of our product and support in software quality assurance e.g., when it comes to testing of new features, software components and patches

Because you have a lot to offer:

  • Positive and professional attitude in dealing with customer problems

  • Solution-oriented and structured way of working

  • Knowledge in the administration of Java and web applications, ideally Content Management Software

  • Ideally first experiences with the programming languages Java, XML, XSLT, TS, and SQL - Affinity for coding

  • No fear with the terminal/commandline and knowledge of the common Unix commands

  • Ability to work under pressure and quick comprehension of complex tasks

  • Good communication skills in English (German desirable)

Because being a 3rd Level Application Support Specialist (f/m/d) at censhare matters:

As a 3rd Level Application Support Specialist, you are the competent interface between software development and our business units as well as partners. You also support our own colleagues with technical questions about our product. Your task goes far beyond classic support. In addition to problem solving and analysis, you will contribute significantly to the transfer of know-how and communication worldwide. You suggest optimisations of their configurations to our offices and partners and make suggestions for improvements in software development. By testing new features, software components and patches, you contribute to improving the quality of our software and documentation. You will also contribute your ideas to the further development of our global support strategy.

Why us?

Because we have a lot to offer!

  • Of course, we move with the times: remote working

  • Use of the latest technologies and equipment

  • Continuous feedback + an inhouse academy “brainery” – which means a large scope for personal and professional development

  • We love to celebrate! Not only our summer and Christmas parties are a blast. There is also a surprise that awaits you for your birthdays

  • While at the office nobody should fall asleep or get dehydrated: coffee, tea & water are always available

Because we are censhare!

  • We rely on flat hierarchies and fast decision-making processes. Every employee has the opportunity to contribute to the further development of our company

  • We collaborate with highly motivated, competent colleagues from more than 30 different countries, using the latest technologies

  • You have the opportunity to work on projects for world renowned brands (take a look at our client list)

  • We take care of our employees by valuing and respecting everyone for who they are. We highly appreciate every individual's development and background that contributes to the value of the team.

Sounds interesting? Then we should get to know each other!

Did we spark your interest in this exciting challenge? Then we are looking forward to receive your application documents - in German or English - stating the next possible starting date and your salary expectations. We look forward to hearing from you!

Please submit your application, including all documents, using the form below.

If you have any questions, please contact our recruiting team . We look forward to hearing from you!

Apply now:

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