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For our office in Munich, Germany, we are looking for you at the next possible date in the function of:

Functional Lead Professional Services(f/m/d)

Why you?

Because you matter!

• You manage the customer portfolio in DACH, America, and NW-UK-Southern Europe, ensuring tailored services meet regional needs.
• You encourage effective communication within the team and across departments while mentoring consultants and staff to foster collaboration and high performance.
• You develop and implement strategic plans to achieve business objectives and drive growth within the region.
• You build and maintain strong relationships with key customers, ensuring their needs are met and expectations exceeded.
• You oversee the delivery of projects, ensuring they are completed on time, within budget, and to the highest quality standards.
• You manage forecasts, track revenue, and ensure billability targets are met, contributing to the overall financial health of the region.
• You provide technical guidance and support to the team, leveraging your expertise to solve complex problems and drive successful outcomes.
• You develop customer relationships and create roadmaps to align with customer needs and future growth.
• You are monitoring team performance, offering feedback, and communicating progress to upper management.
• You develop strategies to improve service delivery and achieve business goals.
• You manage and ensure efficient resource allocation, control costs, and minimise expenses while maintaining service quality.
• You efficiently allocate resources to ensure their availability for key tasks and enhance processes to improve efficiency, implementing projects in a standardised way.

Because you have a lot to offer!

• You have experience of 8 years in planning, executing, and overseeing projects to ensure successful delivery according to documented processes.
• You have strong skills in managing client relationships and ensuring customer satisfaction.
• You have excellent verbal and written communication skills to facilitate effective collaboration and stakeholder engagement.
• You can develop and implement strategies that align with business objectives.
• You have strong analytical skills to identify issues and develop effective solutions.
• You are efficient in planning and allocating resources to meet project demands.
• You mentor team members to support their growth and adapt to changing conditions while managing multiple priorities effectively. You understand relevant technologies and their application in delivering solutions.
• You have skills in managing and resolving conflicts within the team and with clients.
• You can make informed decisions that drive project and business success.
• You have expertise in DAM, PIM, and CMS technologies.

Why us?

Because we have a lot to offer!

• We offer an individual, annual training budget of 1.000,- €/$/CHF/£ to support your professional development and personal growth
• We give you the opportunity to learn up to 14 languages through a professional Babbel account
• We encourage flexible working hours and hybrid working solutions
• We believe in a connected world: get inspired by working remotely up to 60 days per year, from anywhere you like
• We support our local or global communities under our motto #censharingiscaring
• We are aware of our responsibility, therefore sustainability plays a big role in our everyday life
• We love to celebrate! Our events are just a blast and will be even better with you
• We celebrate your special events – for example birthdays and work anniversaries
• We collaborate with highly motivated, competent colleagues from more than 30 different countries

You and we?

Sounds like a match!

Join an environment which takes care of its employees by valuing and respecting everyone for who they are. We highly appreciate every individual's development and background that contributes to the value of the team.

Please submit your application – in English – including your earliest possible start date and salary expectation, using the form below.

Malika is looking forward to getting to know you! If you have any questions, please contact her.