The censhare Digital Experience Platform pools all marketing and communications content within one information-centric system and a consistent user interface. The best of breed applications for Collaboration, DAM, PIM, Omnichannel CMS and MRM allow the creation of relevant digital experiences using real-time information. More than 150 companies including Dyson, GoPro, Hearst, Kohl's, Serviceplan, Migros, Rewe, Swiss Re and Vitra are using censhare on a daily basis.
For our US office in Denver, Colorado, we are looking for an
Application Support Specialist
As Application Support Specialist you are the expert for analyzing and resolving application issues for our customers, partners, and your colleagues at censhare. When an issue with a censhare system turns up, you work with multiple teams and departments across the company and its international subsidiaries until the issue is resolved.
Your job as Application Support Specialist
Analyze censhare application problems and configuration faults and resolve them.
Initiate and track issue-related tickets from start to resolution.
Configure and monitor services and modules in order to proactively prevent incidents from occurring.
Escalate critical problems to R&D and other departments and support these teams in further problem investigation efforts.
Analyze and prepare data, such as systems performance, and provide to other departments.
Support of our operations team in the operation of application servers.
Help optimize our product and support for software quality assurance.
Your profile as Application Support Specialist
Experience in troubleshooting and working with Java applications.
Sound knowledge of XML, HTML, XSLT and UNIX.
No fear of the command line.
Basic knowledge of SQL.
Very good knowledge of English, spoken and written.
Analytical thinking and the ability to understand complex problems quickly.
Structured and solution-oriented way of working, even under pressure.
Our corporate culture is distinguished by its friendly solidarity and the respectful manner with which we treat one another – we are a great team, keen on celebrating success together.
We count on flat hierarchies and quick decision-making channels and every employee has the possibility to contribute to the company’s development via monthly pulse surveys and our Circles initiative, which allows our employees from any department to get involved with any project which sparks their interest.
You can find a large scope for personal and professional development. Aside from the annual development dialogue with your manager, by using a dedicated tool you are able to give and request feedback from anybody at any time.
We offer flexible working hours and the possibility of home office.
All over the world, leading companies and brands place their trust in censhare in integrating and automating their communication. Our customer and project portfolio encompasses virtually all sectors and company sizes. These activities are driven and advanced by more than 300 employees across the world, with subsidiaries in Germany, Switzerland, UK, France, USA, the Netherlands, Sweden and India. We are working with highly motivated, competent colleagues coming from more than 30 different nations using cutting-edge technologies across cultures.
Are you interested in this exciting challenge? If so, we look forward to receiving your application in German or English and your salary expectations as well as the earliest date on which you can join the company.
Please submit your application using the form below.
Jennifer Lee will be happy to help you with any questions.