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Application Support Specialist (m/f/d)

Our pioneering, universal content management platform lets censhare clients connect with their audiences on any channel, in any language, locally or globally. With currently more than 270 employees worldwide and offices in Germany, Switzerland, the UK, France, the USA, the Netherlands and India, we operate globally in supporting customers including Jaguar Land Rover, Dyson, Christie’s, Lufthansa and many more in discovering new freedom to create and deliver consistent quality content with exceptional efficiency.
In achieving our future goals, we are looking for support and offer a wide range of entry opportunities, among them:

Application Support Specialist (m/f/d)

for our headquarters in Munich, for the next possible date.

What awaits you as Application Support Specialist at censhare?

As an Application Support Specialist, you will be the expert interface providing customer service assistance to our customers and partners in Germany and abroad. You will also assist your colleagues with technical issues that are related to our product. Here your role goes way beyond the traditional support function. In addition to problem-solving and analysis, you will also make a substantial contribution to the transfer of expertise and communication worldwide. You will suggest optimisations for configurations to our customers and offer suggestions for improving software development. By testing new features, software components and patches, you will contribute to improving the quality of our software and documentation. Furthermore, you will incorporate your ideas into the development of our global support strategy. You will be part of our international team with colleagues in Munich, Gurgaon (India), Zurich (Switzerland) and Denver (USA) that operates autonomously in flat hierarchies and offers you great scope for your own development.

Your job as Application Support Specialist

  • Valued contact for our customers, partners and colleagues

  • Expert troubleshooter in the event of production-critical issues

  • Analytical search for solutions down to the root cause in the event of application faults

  • Structured identification and preparation of analysis data for further processing in other specialist departments

  • System operations support for our IT Operations team

  • Optimization of our product and support for software quality assurance

The role doesn’t require regular business travels as the work is done remotely.

Your profile as Application Support Specialist

  • At least 5 years of experience in supporting complex customer applications

  • Positive and professional attitude in dealing with customer issues

  • Solution-oriented and structured approach to work

  • Good knowledge of administering a Java application

  • Experience with XML

  • Basic knowledge of SQL as well as Cloud and DevOps concepts desirable

  • Not afraid of the command line and knowledge of the common Unix commands

  • Able to quickly grasp complex tasks in order to work on our most complex tickets, but also happy to support our Service Desk from time to time

  • Able to communicate in business fluent English, German language skills are a big plus

Our input

  • Our corporate culture is distinguished by its friendly solidarity and the respectful manner with which we treat one another – we are a great team, keen on celebrating success together.

  • We count on flat hierarchies and quick decision-making channels and every employee has the possibility to contribute to the company’s development via monthly pulse surveys and our Circles initiative, which allows our employees from any department to get involved with any project which sparks their interest.

  • You can find a large scope for personal and professional development. Aside from the annual development dialogue with your manager, by using a dedicated tool you are able to give and request feedback from anybody at any time.

  • We offer flexible working hours and the possibility of home office.

  • With our Gympass membership packages, there is something for fitness enthusiasts and sauna lovers alike.

  • Last but not least: hot and cold refreshments as well as fruit are available free of charge, and our own cook pampers our employees by providing a delicious lunch!

About us

All over the world, leading companies and brands place their trust in censhare in integrating and automating their communication. Our customer and project portfolio encompasses virtually all sectors and company sizes. These activities are driven and advanced by more than 270 employees across the world, with subsidiaries in Germany, Switzerland, UK, France, USA, the Netherlands, Sweden and India. We are working with highly motivated, competent colleagues coming from more than 30 different nations using cutting-edge technologies across cultures.

Sounds interesting?

Are you interested in this exciting challenge? If so, we look forward to receiving your application in German or English and your salary expectations as well as the earliest date on which you can join the company.

Please submit your application using the form below.

Mr Dieter Gohl is happy to help you with any questions.

Apply now:

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** We store your salutation, name, e-mail address as well as the documents you have uploaded and other information you may have provided above. We collect this data in order to process your application and to keep you informed about the progress of your application. At the end of the application process, your data will be deleted within the legal retention periods.

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