The omnichannel experience is promoted as the ideal marketing approach for customer satisfaction. Communication of the right message, in the right place, at the right time. But, as a report from Forrester suggests, it’s not as simple as just flicking a switch.
In Omnichannel Strategies Demand A New Content Approach, (part of our Omnichannel Marketing in Practice series), Forrester analysts reveal why the content can suffer when marketers try to push ahead with an omnichannel strategy before everything is in place. Even plug and play technology isn’t the answer, as the content architecture often needs a full review before it can fit neatly into the new approach.
In this report, you will discover:
That breaking down silos remains a priority in order for technology to function well
How unifying content systems and production processes streamlines output and derives more value from existing assets
Why modular content paves the way for individualization and on demand creation
But this is just a taster! Forrester also provides guidance on on how to engineer content creation for the omnichannel experience , how to prepare your organization for omnichannel content, and even which steps are needed in order to get the project underway. These core concepts and key buidling blocks provide a deep dive into the topic which will set you off on the right track when preparing your content for its omnichannel journey.
This censhare whitepaper guides you step by step through the stages of becoming an organization that routinely benefits from omnichannel customer engagement.Download Now