censhare’s Digital Experience Platform pools all marketing and communications content in one information-centric system. The best-of-breed applications for Collaboration, DAM, PIM, Omni-channel CMS and MRM allow to create relevant digital experiences from real-time information. More than 150 companies, such as Dyson, GoPro, Hearst, Kohl's, and Christie’s are using censhare on a daily basis. Our customer and project portfolio comprises virtually all industries and company sizes. We do this with more than 200 employees worldwide headquartered in Munich, Germany with subsidiaries in Switzerland, France, India, UK and USA.
For our US office in Denver, Colorado, we are looking for an
Application Support Specialist
As Application Support Engineer you are the expert for analyzing and resolving application issues for our customers, partners, and your colleagues at censhare. When an issue with a censhare system turns up, you work with multiple teams and departments across the company and its international subsidiaries until the issue is resolved.
What you will do
Analyze censhare application problems and configuration faults and resolve them.
Initiate and track issue-related tickets from start to resolution.
Configure and monitor services and modules in order to proactively prevent incidents from occurring.
Escalate critical problems to R&D and other departments and support these teams in further problem investigation efforts.
Analyze and prepare data, such as systems performance, and provide to other departments.
Support of our operations team in the operation of application servers.
Help optimize our product and support for software quality assurance.
What we expect
Experience in troubleshooting and working with Java applications.
No fear of the command line.
Basic knowledge of SQL.
Very good knowledge of English, spoken and written.
Analytical thinking and the ability to understand complex problems quickly.
Structured and solution-oriented way of working, even under pressure.
Knowledge of Adobe Creative Cloud is a plus.
What’s in it for you
Excellent growth opportunity with a fast growing, international company.
Work on projects for world-renowned brands (just take look at our clients list).
Great office location in LoDo Denver.
A fun and fast-paced work environment with flat hierarchies and passionate and motivated people who have a drive to learn, innovate and succeed.
If you are results driven and willing to do whatever it takes to solve problems, and if you are able to work independently with little direction, this is your job.
Please send your application using the form below.
Rainer Heckmann will be happy to help you with any questions.