Our pioneering, universal content management platform lets you connect with your audiences on any channel, in any language, locally or globally. Clients like Allianz, Dyson, Christie’s, Hearst, Lufthansa and many more have already discovered new freedom to create and deliver consistent quality content with exceptional efficiency. Our customer and project portfolio covers almost all industries and company sizes. We achieve all of this with more than 250 employees worldwide, operating from locations in Germany, Switzerland, UK, France, Sweden, USA, the Netherlands and India.
Do you love to get involved in defining process standards and implementing uniform procedures in an international environment? So, here is your new job!
Reporting to the Chief Sales Officer, located in one of our subsidiaries in Europe, we are looking for you, at the next possible entry date, in the function of:
Be the functional lead of our professional services and support teams.
Establish a framework of project management and professional services guidelines across all business units, from offer to delivery.
Ensure that support processes are defined and up and running for all sales regions, with their customers and partners.
Define global KPIs and tools for automated reporting and automatic evaluation of process quality and efficiency (e.g. SLA Tracking, Delivery Time, etc.).
Ultimate point of contact for operational escalations.
Liaising with the sales team, customers, internal and external suppliers in order to determine specific project and client requirements.
Align with and support the sales team on forecasting and potential projects.
Establish a global Community of Practice to promote a dialogue and facilitate the synchronization of established processes and defined Best Practices.
Responsible for creating and maintaining the processes for budget and resource planning.
Develop and implement processes to scale the impact of the team and ultimately push the entire organization to operate more efficiently.
You have several years of experience working in a comparable role in a modern and dynamic business context, ideally in a SaaS environment.
You have a degree in economics, business administration, IT or any other related field.
A broad spectrum of experience with Best Practices in the IT industry, especially in process definition, project methodologies, and the relevant KPIs.
Attention to detail and the talent to take care of both strategic approaches and operational tasks.
Prepared to challenge existing processes down to the last step and sell potential for change to all stakeholders.
You have excellent communication skills in English and German to communicate efficiently with team members and stakeholders from all business areas.
You bring flexibility, the will to shape things and passion for processes and procedures to the table.
Reporting directly to the Chief Sales Officer (CSO), as a Global Director of Operations you will be responsible for defining standardizations and secure operations worldwide. Your focus is on the definition of the right steps to improve effectiveness and efficiency in our daily business, by improving cooperation and continuous collaboration between departments, stakeholders and regions. With that you ensure that operations quality and performance levels are in line with company and our contract standards. This includes introducing a coherent methodology to promote efficient and sustainable project execution.
Of course, we move with the times: flexible working hours/remote working
Use of the latest technologies and equipment
Continuous feedback + an inhouse academy “brainery” – which means a large scope for personal and professional development
The balance between work and recovery is important to us - that is why we provide the Gympass: both for fitness lovers and occasional sauna-goers
We love to celebrate! Not only our summer and Christmas parties are a blast. There is also a surprise that awaits you for your birthdays
While at the office nobody should fall asleep or get dehydrated: coffee, tea & water are always available
We rely on flat hierarchies and fast decision-making processes. Every employee has the opportunity to contribute to the further development of our company
We collaborate with highly motivated, competent colleagues from more than 30 different countries, using the latest technologies
You have the opportunity to work on projects for world renowned brands (take a look at our client list)
We take care of our employees by valuing and respecting everyone for what he or she is. We highly appreciate every individual's development and background that contributes to the value of the team.
Did we spark your interest in this exciting challenge? Then we are looking forward to receive your application documents - in German or English - stating the next possible starting date and your salary expectations. We look forward to hearing from you!
Please submit your application, including all documents, using the form below.
If you have any questions, please contact our recruiting team . We look forward to hearing from you!
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