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Application Support Specialist US
Jobs

Application Support Specialist

Our pioneering, universal content management platform lets censhare clients connect with their audiences on any channel, in any language, locally or globally. With currently more than 270 employees worldwide and offices in Germany, Switzerland, the UK, France, the USA, the Netherlands and India, we operate globally in supporting customers including Jaguar Land Rover, Dyson, Christie’s, Lufthansa and many more in discovering new freedom to create and deliver consistent quality content with exceptional efficiency.

In achieving our future goals, we are looking for support and offer a wide range of opportunities, among them:

Software Developer

Why you?

Because you love new challenges:

  • Analyze censhare application problems and configuration faults and resolve them.

  • Initiate and track issue-related tickets from start to resolution.

  • Configure and monitor services and modules in order to proactively prevent incidents from occurring.

  • Escalate critical problems to R&D and other departments and support these teams in further problem investigation efforts.

  • Analyze and prepare data, such as systems performance, and provide to other departments.

  • Support of our operations team in the operation of application servers.

  • Help optimize our product and support for software quality assurance.

Because you have to offer a lot:

  • Experience in troubleshooting and working with Java applications

  • Knowledge of XML, HTML, and XSLT/XPath principles

  • No fear of the command line (some Linux knowledge)

  • Confidence reading and analyzing application and server logs

  • Basic knowledge of SQL

  • Analytical thinking and the ability to understand complex problems quickly

  • Structured and solution-oriented way of working, even under pressure

  • Good verbal and written communication skills

  • You love to solve digital challenges on-the-job and deep dive into technology in your free time

  • Knowledge of Adobe Creative Cloud is a plus

Because being an Application Support Specialist at censhare matters:

As an Application Support Specialist you are the expert for analyzing and resolving application issues for our customers, partners, and your colleagues at censhare. When an issue with a censhare system turns up, you work with multiple teams and departments across the company and its international subsidiaries until the issue is resolved.

Why Us?

Because we have to offer a lot:

  • Continuous Feedback

  • Flexible working hours / Home Office

  • Pulse Surveys, Circles

  • Coffee, water, fruit, snacks

  • Parking/Transit pass provided

Because we are censhare:

  • We count on flat hierarchies and quick decision-making channels. Every employee has the possibility to contribute to the company’s development.

  • We are working with highly motivated, competent colleagues coming from more than 30 different nations using cutting-edge technologies across cultures.

  • You can work on projects for world-renowned brands (just take look at our clients list).

  • We care about people. We value and respect every person for what they are and for the input they can bring with their individual background to our team.

  • A fun and fast-paced work environment with passionate and motivated people who have a drive to learn, innovate and succeed.

Sounds interesting? Then let's talk!

If you are interested in this exciting challenge, we look forward to receiving your application. Please submit your application in English via the ‘apply’ button or this link, and don’t forget to mention your salary expectations as well as your earliest possible start date. We look forward to hearing from you!

Please submit your application using the form below.

If you have any questions, please contact us via E-Mail: .moc.erahsnec{TA}gnitiurcer .

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