Customer Services - Operations Lead (f/m/d)

Customer Services - Operations Lead (f/m/d)

Our pioneering, universal content management platform lets you connect with your audiences on any channel, in any language, locally or globally. Clients like Allianz, Dyson, Christie’s, Hearst, Lufthansa and many more have already discovered new freedom to create and deliver consistent quality content with exceptional efficiency. Our customer and project portfolio covers almost all industries and company sizes. We achieve all of this with more than 200 employees worldwide, operating from locations in Germany, Switzerland, UK, France, Sweden, USA, the Netherlands and India.

If you enjoy shaping the growth course in a dynamic, internationally operating enterprise, there’s an exciting challenge waiting for you!

For our Indian office in Gurugram, we are looking for you, at the next possible date, in the function of:

Customer Services - Operations Lead (f/m/d)

Why you?

Because you love new challenges!

  • You ensure processes like Incident Management, Ticket workflow are carried out in accordance with agreed standards and procedures

  • You mentor your team and enable them to grow professionally

  • You analyze censhare application problems and configuration issues and resolve them

  • You align with all stakeholders (their responsible support roles) that contribute to the Service Desk on changes that may have an impact on the scope of the SD or on the global support process

  • You establish service level agreements (SLAs) and operating level agreements in alignment with company objectives and customer needs

  • You initiate and track support tickets from start to resolution

  • You support our operations team in managing application servers.

  • You monitor the application servers on datacenter and take appropriate actions in case of failures

  • You are flexible to work in shift timings

Because you have a lot to offer:

  • 6+ years of experience in managing complex IT applications support process

  • Knowledge in the administration of Java and web applications, ideally Content Management Software

  • Basic knowledge of Web technologies (XML, HTML, Javascript) and SQL (Oracle/Postgres)

  • Good knowledge and understanding of Linux and its flavors

  • AWS knowledge is plus

  • Excellent oral and written communication skills in English and good communication skills with exposure to client communication and sense of responsibility, reliability and accuracy

  • Ability to work independently under pressure and quick comprehension of complex tasks

Because being a Customer Services - Operations Lead (f/m/d) at censhare matters:

As a Customer Services - Operations Lead, you are the expert for analyzing and resolving application issues for our customers, partners, and your colleagues at censhare. You will be working in an international team together with skilled colleagues in India, Germany, Switzerland and USA mainly on our sophisticated but therefore complex product.You will find a modern work environment with space for individuality, flat hierarchies and fast decision-making process.

Why us?

Because we have a lot to offer!

  • Of course, we move with the times: flexible working hours/remote working

  • Use of the latest technologies and equipment

  • Continuous feedback + an inhouse academy “brainery” – which means a large scope for personal and professional development

  • We love to celebrate! Not only our summer and Christmas parties are a blast. There is also a surprise that awaits you for your birthdays

  • While at the office nobody should fall asleep or get dehydrated: coffee, tea & water are always available

Because we are censhare!

  • We rely on flat hierarchies and fast decision-making processes. Every employee has the opportunity to contribute to the further development of our company

  • We collaborate with highly motivated, competent colleagues from more than 30 different countries, using the latest technologies

  • You have the opportunity to work on projects for world renowned brands (take a look at our client list)

  • We take care of our employees by valuing and respecting everyone for who they are. We highly appreciate every individual's development and background that contributes to the value of the team.

Sounds interesing? Then we should get to know each other!

Did we spark your interest in this exciting challenge? Then we are looking forward to receive your application documents - in German or English - stating the next possible starting date and your salary expectations. We look forward to hearing from you!

Please submit your application, including all documents, using the form below.

If you have any questions, please contact our recruiting team . We look forward to hearing from you!

Apply now:

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